Who this is for
The Super Admin role is for operators who run **more than one property** under a single organisation — a multi-site restaurant group, a franchise owner, or a managed portfolio of venues. If you only run a single site, you don’t need this guide — see the [Property Admin Guide](property-admin/index.md) instead.
A Super Admin is a normal Chef-Ops-Pro user who also owns an **Organisation** — a container that links several properties together so you can set shared standards across all of them, keep an eye on compliance portfolio-wide, and support any property directly when needed.
Getting started
1. Sign in exactly the same way as any other user, with your email and password on the standard login page.
2. If your account is an Admin/Outlet Manager on any property, you’ll be asked for your **App Lock** PIN or password on that property, the same as any Admin.
3. Once in, click **Super Admin** in the sidebar (or go to `/super-admin`) to switch into your organisation’s **Portfolio Overview**.
The sidebar in this area is: **Portfolio Overview, Messages, Portfolio Docs, Invite Properties, Settings & Governance, SOP Compliance.**
Portfolio Overview
The top of the page shows three portfolio-wide stats: **Properties**, **Avg Compliance**, and **Need Attention**. Below that, the **Compliance Leaderboard** lists every property in your organisation as a card, ranked by compliance score, each showing its member count, grade, and an **Enter Dashboard →** button.
Invite Properties
To bring a property into your organisation:
1. Click **Invite Properties** in the sidebar.
2. Optionally give the code a **Label** (e.g. “For The Oak Kitchen”) and choose an expiry under **Expires in**.
3. Click **Generate Code**.
4. Share the resulting code (format `XXXX-XXXX-XXXX`) with that property’s Admin.
5. They enter it in their own dashboard under **Settings → Organisation** (the **Join Organisation** field on the Settings tab). Their property is then instantly linked to your portfolio.
Settings & Governance
Click **Settings & Governance** to set portfolio-wide defaults — refrigeration temperature ranges, logging windows, blast chill, hot hold (hotbox and display), food temperature thresholds, measurement system, food cost target, and holiday entitlement.
Each section shows either **”Locked to all properties”** or **”Unlocked — properties may deviate.”** Tick **Lock to all properties** under any section to enforce it everywhere — an Admin at property level then sees that field fixed and can’t change it. Click **Save all settings** once you’re done.
Push modules to every property
Under **Module Governance**, tick which modules to push to all properties, then click **Push selected modules to all properties**. Turn off **Allow property admins to enable additional modules** if you want to restrict properties to only the modules you’ve mandated.
SOP Compliance
Click **SOP Compliance** to see, per property, which setting groups are **Locked** by the org, **On org defaults**, **Deviated** from defaults, or have no org default set — plus which modules are configured. This is the fastest way to spot a property that’s drifted from your governed standard.
Entering a Property (Read-Only View Mode)
Click **Enter Dashboard →** on any property card (from Portfolio Overview or SOP Compliance) to look inside that property exactly as its own team sees it.
This is important: **entering a property is read-only.** You can see everything — temperature logs, rotas, checklists, reports — but you cannot add or edit data while viewing. If you need to make an actual change inside a property, ask that property’s own Admin to do it, or exit view mode and log in as a member of that property if you hold one.
You can only enter properties that belong to **your own organisation** — Super Admins cannot view or access properties belonging to a different organisation or a different Chef-Ops-Pro customer.
Portfolio Docs
Click **Portfolio Docs** to upload documents (Allergen, COSHH, Policy, Procedure, Certificate, HACCP, Contract, Other) and push them down to properties across your portfolio — click **+ Upload Document** to add the first one.
Messages
Click **Messages** to send messages down to the Property Admins across your organisation — useful for portfolio-wide announcements, policy updates, or compliance reminders. Click the **+ Compose** tab to write a new one. These messages are visible only to each property’s Admin, not to their wider staff.
Account & Session
Update your profile, avatar, and password the same way as any other user (see [Account & Profile](property-admin/account-profile.md) in the Property Admin Guide). Use the logout icon in the bottom-left panel to end your session, and the sun/moon icons next to it to toggle light/dark mode.
