Effective date: 11 July 2026
These Terms of Service (“Terms”) govern your access to and use of the Chef-Ops-Pro platform, including all related software, mobile applications, APIs, and services (collectively, the “Service”), operated by Chef-Ops-Pro Ltd (“we”, “us”, or “our”).
By creating an account, accessing the Service, or clicking “I agree” (or any equivalent acknowledgement), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
**If you do not agree to these Terms, do not use the Service.**
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## 01 — Agreement to These Terms
These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Chef-Ops-Pro Ltd. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We reserve the right to update or modify these Terms at any time. We will provide at least 14 days’ notice of material changes by email or via an in-app notification. Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.
## 02 — Eligibility
You may use the Service only if:
– You are at least 18 years of age;
– You have the legal capacity to enter into a binding contract under the laws of your jurisdiction;
– You are not barred from receiving the Service under the laws of the United Kingdom, the European Union, or any other applicable jurisdiction; and
– You are using the Service for lawful purposes relating to food service or hospitality operations.
The Service is intended for business use only. By registering, you confirm that you are acting in a professional or commercial capacity, not as a consumer for personal purposes.
## 03 — Accounts and Registration
To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for:
– Maintaining the confidentiality of your account credentials;
– All activity that occurs under your account;
– Notifying us immediately at [email protected] if you suspect unauthorised access to your account.
You may not share your account credentials with third parties, create accounts on behalf of others without their consent, or use automated means to create accounts or access the Service.
We reserve the right to terminate or suspend your account at our discretion if we believe you have violated these Terms.
## 04 — Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
– Use the Service to engage in any activity that is illegal, fraudulent, or harmful;
– Attempt to gain unauthorised access to the Service, its servers, or any connected systems;
– Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
– Use the Service to transmit unsolicited communications (spam) or malware;
– Misrepresent your identity, affiliation, or the nature of your property or business;
– Use the Service to store or transmit content that is defamatory, obscene, or discriminatory;
– Circumvent, disable, or interfere with security-related features of the Service;
– Use the Service in any way that could damage, disable, overburden, or impair its performance;
– Misuse the subscription tier or licence structure to access features or capacity beyond what is permitted under your plan — including the specific outlet and multi-property restrictions described in Section 06 below.
We reserve the right to investigate suspected violations and to take appropriate action, including account suspension or termination and referral to law enforcement.
## 05 — Subscriptions, Fees, and Billing
Chef-Ops-Pro is a subscription-based service. By selecting a subscription plan, you agree to pay the applicable fees as described on our pricing page at the time of purchase.
### Plans and fees
We offer individual property plans and multi-property organisation plans. Fees are billed in pounds sterling (GBP) unless otherwise stated. All fees are exclusive of VAT and any other applicable taxes, which will be added where required by law.
### Free trials
We may offer a free trial period at our discretion. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We will notify you before your trial ends.
### Organisation mergers and property linking
Where you operate more than one property under common ownership or management, those properties may be linked into a single Multi-Property Organisation — either by you, using the Service’s self-service tools, or by us on your behalf, at your request or with your authorisation. Linking properties does not delete, move, or otherwise alter any records, staff, or historical data held by the properties being linked; only their organisational grouping and the assignment of Super Admin oversight changes.
Where none of the properties being linked hold an active paid subscription, the resulting organisation’s free trial period will reflect whichever linked property’s trial has the least time remaining. Linking properties will never extend or reset a trial period beyond what had already accrued.
Where one or more of the properties being linked already holds an active paid subscription, that subscription may be consolidated into a single Multi-Property subscription with effect from the date of linking. Consolidation cancels the individual subscription(s) being replaced and may result in an immediate, prorated charge reflecting the combined subscription from that date. You are responsible for ensuring you have the authority to link properties under common ownership or management, and for the billing consequences of doing so.
### Complimentary access
We may, at our sole discretion, grant a property or organisation complimentary (fee-free) access to the Service — for example during a transition between plans, as a goodwill gesture, or for another business reason. Complimentary access does not require a paid subscription for as long as it remains in effect.
Complimentary access may be withdrawn by us at any time. Where we withdraw complimentary access, we will provide at least 7 days’ notice within the Service before normal subscription requirements — including the requirement to hold a paid subscription to retain access — resume. Complimentary access is granted at our discretion, does not constitute a permanent entitlement, and confers no rights beyond continued access for so long as it remains in effect.
### Billing and payment
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Payment is processed by our third-party payment provider, Stripe. By providing payment details, you authorise us to charge the applicable fees on each renewal date.
### Promotional codes
Promotional or discount codes may be applied at checkout subject to the specific terms of each promotion. Promotional pricing applies only for the stated duration and reverts to the standard rate thereafter. Codes cannot be applied retroactively or combined with other offers unless expressly stated.
### Cancellation
You may cancel your subscription at any time via your account billing settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a paid billing period unless required by applicable law or our refund policy.
### Price changes
We reserve the right to change subscription fees. We will give you at least 30 days’ notice of any price increase before it takes effect for your plan. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
### Failed payments
If a payment fails, we will notify you and attempt to collect payment again. If payment is not received within the grace period specified on your account, access to the Service may be suspended until the outstanding balance is settled.
## 06 — Outlet Usage and Multi-Property Restrictions
The Outlets module allows you to define distinct service areas within your registered property — for example, a restaurant, bar, or poolside kitchen operating within the **same physical building or premises**. This section governs the permitted use of outlets and sets out the obligations of single-property subscribers.
### Permitted outlet use (single-property licence)
Under a single-property subscription plan, the Outlets module may only be used to represent named service areas or kitchens that are:
– **Co-located within the same physical premises** as your registered property — meaning they share the same building, site address, or contiguous grounds under one roof or shared access; and
– **Operating under the same food business registration or licence** held for the registered property.
A maximum of **five (5) outlets** may be created under a single-property licence. This limit is enforced at the platform level and cannot be overridden without upgrading your plan.
### Prohibited uses — licence misuse
The following uses of the Outlets module are **strictly prohibited** under a single-property plan:
– Creating outlets that represent **separate physical properties, buildings, or trading locations**, regardless of whether they are under common ownership or management;
– Using outlets to manage operations at premises with a **different site address** from the registered property;
– Structuring your account to avoid upgrading to a Multi-Property plan when the nature of your operations requires one — for example, using a single-property plan with outlet entries representing distinct hotels, restaurants, or catering venues at different locations.
### Multi-property operations
If you operate **more than one physical property, site, or venue**, you must subscribe to a Multi-Property (Organisation) plan. Each distinct physical location must be registered as a separate Property under your Organisation account. Attempting to represent multiple separate locations as “outlets” within a single-property subscription constitutes a material breach of these Terms.
### Monitoring and enforcement
We reserve the right to monitor outlet usage, including the number of outlets created and the nature of operations they represent, to ensure compliance with these Terms. Where we have reasonable grounds to believe that a subscriber is using the Outlets module to circumvent the multi-property subscription requirement, we may take any of the following actions, at our sole discretion:
– Issue a formal written notice requiring the account to be upgraded to an appropriate plan within 14 days;
– Suspend access to the Outlets module pending resolution;
– Suspend or terminate the account in accordance with Section 14 (Termination); and/or
– Recover any difference in subscription fees between the single-property plan paid and the multi-property plan that should have applied, for the period of misuse.
### Good faith and fair use
We recognise that many hospitality properties operate legitimately with multiple service areas under one roof — for example, a hotel with a restaurant, bar, and room service kitchen. This section is not intended to penalise genuine same-premises multi-outlet operations. It is designed solely to prevent the deliberate misuse of the platform to avoid the appropriate subscription tier for multi-location businesses.
If you are unsure whether your use case requires a single-property or multi-property plan, please contact us at [email protected] before enabling the Outlets module. We are happy to advise.
## 07 — Your Data
You retain ownership of all data, content, and information you submit to the Service (“Your Data”). By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process Your Data solely to provide, maintain, and improve the Service in accordance with our Privacy Policy.
We do not sell Your Data to third parties. We will not use Your Data for advertising purposes. We process Your Data in accordance with UK GDPR and applicable data protection legislation.
You are responsible for ensuring that any data you upload, including personal data relating to your staff, is collected and processed lawfully and that appropriate consents or legal bases are in place.
Where your property is linked into a Multi-Property Organisation, the Organisation’s designated Super Admin has read-only oversight of records held by every property within that Organisation, for billing and compliance-oversight purposes. Super Admin oversight access does not permit editing, deleting, or submitting data on behalf of another property — day-to-day management of each property remains with that property’s own administrators and staff.
Upon termination of your subscription, we will retain your data for a period of 90 days, during which you may request an export. After that period, your data will be permanently deleted from our systems unless we are required to retain it by law.
## 08 — Food Safety Disclaimer
Chef-Ops-Pro is a compliance management and record-keeping tool designed to assist food service businesses in organising their operations and preparing documentation for inspection purposes.
**The Service does not replace your legal obligations under food safety legislation, including but not limited to the Food Safety Act 1990, the Food Hygiene (England) Regulations 2006, Regulation (EC) 852/2004, and any other applicable local, national, or international food safety laws.**
You remain solely responsible for:
– Ensuring that all food safety procedures and practices at your premises comply with applicable law;
– The accuracy, completeness, and truthfulness of any temperature logs, maintenance records, training records, or other data entered into the Service;
– The training, supervision, and competence of your staff; and
– The outcome of any inspection or enforcement action by regulatory authorities.
We make no warranty that use of the Service will result in a satisfactory inspection outcome, compliance rating, or absence of enforcement action. The Service is a tool to support your processes — it does not guarantee compliance.
## 09 — Intellectual Property
All rights in the Service — including software, design, algorithms, interfaces, content, trademarks, and trade names — are owned by or licensed to Chef-Ops-Pro Ltd. Nothing in these Terms transfers any intellectual property rights to you.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the purposes described in these Terms during the period of your active subscription.
You must not copy, modify, distribute, sell, or sublicence any part of the Service without our prior written consent. Feedback, suggestions, or ideas you provide to us about the Service may be used by us without restriction or compensation.
## 10 — Service Availability and Modifications
We aim to provide a reliable service and will use reasonable endeavours to maintain high availability. However, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times.
We reserve the right to:
– Perform scheduled or emergency maintenance that may temporarily affect availability;
– Modify, update, or discontinue any feature of the Service at any time;
– Change the minimum system requirements for accessing the Service.
We will endeavour to give reasonable advance notice of planned maintenance or significant changes. We are not liable for any losses arising from temporary unavailability of the Service.
## 11 — Limitation of Liability
To the fullest extent permitted by applicable law:
– The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement;
– We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from or in connection with your use of or inability to use the Service;
– Our total cumulative liability to you for any claim arising from or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
## 12 — Indemnification
You agree to indemnify, defend, and hold harmless Chef-Ops-Pro Ltd, its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
– Your use of the Service in breach of these Terms;
– Your violation of any applicable law or regulation;
– Any dispute between you and a third party arising from your use of the Service; or
– Any data you submit to the Service that infringes a third party’s rights.
## 13 — Third-Party Services
The Service integrates with or links to third-party services including Stripe (payment processing), Resend (transactional email), and web push notification providers. These integrations are governed by the respective third parties’ own terms and privacy policies.
We are not responsible for the availability, accuracy, or content of any third-party service, and we are not liable for any loss or damage arising from your use of or reliance on such services.
## 14 — Termination
### Termination by you
You may cancel your subscription and terminate your account at any time via your account settings. Cancellation takes effect at the end of the current billing period. Upon termination, your right to access the Service ceases.
### Termination by us
We may suspend or terminate your account immediately and without notice if:
– You materially breach these Terms and (where the breach is remediable) fail to remedy it within 14 days of written notice;
– You fail to pay subscription fees when due and the outstanding balance is not settled within the grace period;
– You misuse the Outlets module or subscription tier structure in breach of Section 06 and fail to upgrade your plan or remove non-compliant outlets within 14 days of written notice;
– We are required to do so by law or a regulatory authority; or
– We reasonably believe your use of the Service poses a risk to us, other users, or third parties.
### Effect of termination
Upon termination, all licences granted under these Terms immediately cease. Sections 07 (Your Data), 09 (Intellectual Property), 11 (Limitation of Liability), 12 (Indemnification), 15 (Governing Law), and any other provisions that by their nature should survive termination will continue in force.
## 15 — Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer and mandatory applicable law requires that disputes be resolved in your country of residence.
Before commencing legal proceedings, we encourage you to contact us at [email protected] to attempt to resolve the dispute amicably.
## 16 — Changes to These Terms
We may revise these Terms from time to time. When we make material changes, we will notify you by:
– Sending an email to the address associated with your account; and/or
– Displaying a prominent notice within the Service.
The updated Terms will take effect on the date stated in the notice, which will be at least 14 days after notification. If you do not agree to the updated Terms, you must stop using the Service before the effective date and may cancel your subscription without penalty.
Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms.
## 17 — Contact Us
If you have any questions about these Terms, wish to report a breach, or would like to discuss your subscription or outlet usage, please contact us:
**Chef-Ops-Pro Ltd**
Email: [email protected]
Website: [chef-ops-pro.com](https://chef-ops-pro.com)
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© 2026 Chef-Ops-Pro Ltd. All rights reserved. These Terms were last updated on 11 July 2026.
