Terms of Service

Transparency is what we are known for

Effective date: 11 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Chef-Ops-Pro platform, including all related software, mobile applications, APIs, and services (collectively, the “Service”), operated by Chef-Ops-Pro Ltd (“we”, “us”, or “our”).

By creating an account, accessing the Service, or clicking “I agree” (or any equivalent acknowledgement), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

01 — Agreement to These Terms

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Chef-Ops-Pro Ltd. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We reserve the right to update or modify these Terms at any time. We will provide at least 14 days’ notice of material changes by email or via an in-app notification. Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

02 — Eligibility

You may use the Service only if you are at least 18 years of age; have the legal capacity to enter into a binding contract; are not barred from receiving the Service under applicable law; and are using the Service for lawful purposes relating to food service or hospitality operations.

The Service is intended for business use only.

03 — Accounts and Registration

You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

04 — Acceptable Use

You must not: use the Service illegally or fraudulently; attempt to gain unauthorised access to the Service or its systems; reverse-engineer the software; transmit spam or malware; misrepresent your identity or property; circumvent security features; or misuse the subscription tier or licence structure to access capacity beyond what your plan permits — including the outlet restrictions in Section 06.

05 — Subscriptions, Fees, and Billing

Plans and fees

We offer individual property plans and multi-property organisation plans. Fees are billed in GBP, exclusive of VAT where applicable.

Free trials

Free trial periods convert automatically to paid subscriptions at expiry unless cancelled beforehand.

Billing and payment

Subscription fees are billed in advance on a recurring basis. Payment is processed by Stripe. By providing payment details, you authorise recurring charges on each renewal date.

Promotional codes

Promotional pricing applies only for the stated duration and reverts to the standard rate thereafter. Codes cannot be applied retroactively or combined with other offers unless expressly stated.

Cancellation

You may cancel at any time via your account billing settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a paid period unless required by law.

Price changes

We will give at least 30 days’ notice of any price increase. You may cancel before the new price takes effect.

Failed payments

If payment fails, we will notify you and retry. Access may be suspended if the outstanding balance is not settled within the grace period shown on your account.

06 — Outlet Usage and Multi-Property Restrictions

The Outlets module allows you to define distinct service areas within your registered property — for example, a restaurant, bar, or poolside kitchen — operating within the same physical building or premises. This section governs permitted outlet use and sets out obligations for single-property subscribers.

Permitted outlet use (single-property licence)

Under a single-property subscription, the Outlets module may only be used to represent named service areas that are:

Co-located within the same physical premises as your registered property — sharing the same building, site address, or contiguous grounds under one roof or shared access; and
Operating under the same food business registration or licence held for the registered property.

A maximum of five (5) outlets may be created under a single-property licence. This limit is enforced at the platform level.

Prohibited uses — licence misuse

The following are strictly prohibited under a single-property plan:

Creating outlets that represent separate physical properties, buildings, or trading locations, regardless of common ownership;
Using outlets to manage operations at premises with a different site address from the registered property;
Structuring your account to avoid upgrading to a Multi-Property plan — for example, representing distinct hotels, restaurants, or catering venues at different locations as “outlets” within a single-property subscription.

Multi-property operations

If you operate more than one physical property, site, or venue, you must subscribe to a Multi-Property (Organisation) plan. Each distinct physical location must be registered as a separate Property. Using outlets to represent multiple separate locations within a single-property subscription constitutes a material breach of these Terms.

Monitoring and enforcement

We reserve the right to monitor outlet usage to ensure compliance. Where we have reasonable grounds to believe the Outlets module is being used to circumvent the multi-property subscription requirement, we may: issue written notice requiring upgrade or removal of non-compliant outlets within 14 days; suspend access to the Outlets module; suspend or terminate the account; and/or recover the difference between the plan paid and the plan that should have applied for the period of misuse.

Good faith and fair use

We recognise that many hospitality properties legitimately operate multiple service areas under one roof — a hotel with a restaurant, bar, and room service kitchen, for example. This section is not intended to penalise genuine same-premises operations. It is designed solely to prevent deliberate misuse to avoid the appropriate subscription tier for multi-location businesses.

If you are unsure whether your use case requires a single-property or multi-property plan, please contact us at [email protected] before enabling the Outlets module.

07 — Your Data

You retain ownership of all data you submit to the Service. We process it solely to provide and improve the Service in accordance with our Privacy Policy. We do not sell your data or use it for advertising. We process data in accordance with UK GDPR. Upon termination, data is retained for 90 days (during which you may request an export) before permanent deletion.

08 — Food Safety Disclaimer

Chef-Ops-Pro is a compliance management and record-keeping tool. It does not replace your legal obligations under food safety legislation including the Food Safety Act 1990, the Food Hygiene (England) Regulations 2006, Regulation (EC) 852/2004, and any other applicable laws.

You remain solely responsible for the accuracy of all records entered, the training and supervision of your staff, and the outcome of any inspection or enforcement action. We make no warranty that use of the Service will result in a satisfactory inspection outcome.

09 — Intellectual Property

All rights in the Service are owned by or licensed to Chef-Ops-Pro Ltd. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active subscription. You must not copy, modify, distribute, sell, or sublicence any part of the Service without our prior written consent.

10 — Service Availability and Modifications

We do not guarantee uninterrupted or error-free availability. We reserve the right to perform maintenance, modify features, or change system requirements. We will endeavour to give reasonable advance notice of significant changes and are not liable for losses arising from temporary unavailability.

11 — Limitation of Liability

To the fullest extent permitted by law: the Service is provided “as is” without warranties of any kind; we are not liable for indirect, incidental, consequential, or punitive damages; and our total liability for any claim shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing herein excludes liability for death or personal injury caused by negligence, or for fraud.

12 — Indemnification

You agree to indemnify Chef-Ops-Pro Ltd against claims, damages, and costs arising from your breach of these Terms, your violation of applicable law, disputes with third parties arising from your use of the Service, or data you submit that infringes a third party’s rights.

13 — Third-Party Services

The Service integrates with third-party providers including Stripe, Resend, and web push notification services. These are governed by their own terms and privacy policies. We are not liable for any loss arising from your use of or reliance on third-party services.

14 — Termination

Termination by you

You may cancel your subscription and terminate your account at any time via account settings. Cancellation takes effect at end of the current billing period.

Termination by us

We may suspend or terminate your account immediately if: you materially breach these Terms and fail to remedy within 14 days of notice; you fail to pay fees within the grace period; you misuse the Outlets module in breach of Section 06 and fail to remedy within 14 days of notice; we are required to do so by law; or your use poses a risk to us, other users, or third parties.

Effect of termination

All licences cease upon termination. Sections 07, 09, 11, 12, and 15 survive termination.

15 — Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact us at [email protected] before commencing legal proceedings.

16 — Changes to These Terms

We may revise these Terms from time to time. We will notify you by email and/or in-app notice at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17 — Contact Us

Chef-Ops-Pro Ltd
Email: [email protected]
Website: chef-ops-pro.com